Privacy Policy

Rere Polyclinic (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our clinic.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book an appointment or consultation
• Register as a patient
• Contact us via phone, email, or website forms
• Subscribe to our newsletter
• Participate in surveys or feedback forms

This information may include:

• Full name
• Email address
• Phone number
• Date of birth
• Emirates ID or passport number
• Home address
• Insurance information
• Emergency contact details

1.2 Medical Information

When you become a patient, we collect medical information necessary to provide you with quality healthcare services, including:

• Medical history and current conditions
• Medications and allergies
• Treatment records and clinical notes
• Test results and diagnostic images
• Surgical and procedural records
• Before/after photographs (with explicit consent)

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages viewed and time spent
• Referring website
• Location data (if permitted)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Healthcare Services

• Provide medical treatment and care
• Schedule and confirm appointments
• Maintain medical records
• Process prescriptions and treatments
• Coordinate with insurance providers
• Send appointment reminders (SMS/WhatsApp/Email)

2.2 Communication

• Respond to your inquiries and requests
• Send service updates and important notifications
• Provide post-treatment care instructions
• Follow up on your treatment progress

2.3 Marketing (with consent)

• Send promotional offers and special discounts
• Share health tips and wellness information
• Notify you about new services
• Send newsletters (you can unsubscribe anytime)

2.4 Legal and Safety

• Comply with legal and regulatory requirements
• Protect patient and staff safety
• Prevent fraud and maintain security
• Defend legal claims

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Healthcare Providers

With other healthcare professionals involved in your care (specialists, laboratories, hospitals) with your consent or when medically necessary.

3.2 Insurance Companies

With your insurance provider for billing and claims processing purposes.

3.3 Service Providers

With trusted third-party vendors who assist us with:

• Website hosting and maintenance
• Payment processing
• Appointment scheduling systems
• Email and SMS services
• Data storage and security

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.4 Legal Requirements

When required by law, court order, or government authority, or to protect our legal rights and safety.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Control: Strict employee access based on role and need
• Secure Storage: Medical records stored in DHA-compliant systems
• Regular Audits: Periodic security assessments and updates
• Staff Training: All staff trained in data protection and privacy
• Physical Security: Controlled access to physical records

5. Your Rights and Choices

Under UAE data protection laws and GDPR (for EU residents), you have the following rights:

5.1 Access and Correction

• Request a copy of your personal and medical information
• Request corrections to inaccurate information
• Receive your medical records in a portable format

5.2 Deletion

Request deletion of your information, subject to legal and medical record retention requirements.

5.3 Opt-Out

• Unsubscribe from marketing emails (link in every email)
• Opt out of SMS marketing messages
• Withdraw consent for specific data uses

5.4 Data Portability

Request your data in a structured, machine-readable format to transfer to another provider.

5.5 Restrict Processing

Request restriction on how we process your data in certain circumstances.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Improve user experience
• Enable certain website features

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website operation
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Track ad effectiveness (with consent)

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 18 without parental consent. We do not knowingly collect information from minors without guardian approval. Medical services for minors require parental/guardian consent and presence.

9. International Data Transfers

Your information is primarily stored and processed in the United Arab Emirates. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Data Retention

We retain your information for as long as necessary to:

• Provide you with healthcare services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Medical Records: Retained for a minimum of 7 years as required by DHA regulations, or longer if medically or legally necessary.

Marketing Data: Retained until you opt-out or request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the new policy on our website
• Updating the “Last Updated” date
• Sending email notification for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Compliance and Regulatory Information

Rere Polyclinic complies with:

• UAE Federal Law on Data Protection
• Dubai Health Authority (DHA) regulations
• General Data Protection Regulation (GDPR) where applicable
• Healthcare information privacy standards